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Explore More

Business
Business & Management
Business Strategy
Change Management
Collaboration
Communication Strategies
Community Service
Community Support
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Consumer Behavior
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Effective Communication Skills
Emergency Medical Services
Employee Engagement
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Project Management
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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
Lee Cockerell

from $4.99

Customers For Life: How To Turn That One-Time Buyer Into a Lifetime Customer
Customers For Life: How To Turn That One-Time Buyer Into a Lifetime Customer
Carl Sewell

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BE OUR GUEST: Perfecting the art of customer service
BE OUR GUEST: Perfecting the art of customer service
Theodore Kinni

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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Jeff Toister

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Customer Service Skills for Success
Customer Service Skills for Success
Robert W. Lucas

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The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It
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The Go-Giver: A Little Story About a Powerful Business Idea
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See You at the Top: 25th Anniversary Edition
See You at the Top: 25th Anniversary Edition
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How I Raised Myself from Failure to Success in Selling
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Setting the Table: The Transforming Power of Hospitality in Business
Setting the Table: The Transforming Power of Hospitality in Business
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Delivering Happiness: A Path to Profits, Passion, and Purpose
Delivering Happiness: A Path to Profits, Passion, and Purpose
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The Bartender's Black Book
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Starting an Etsy Business for Dummies
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Norman the Doorman (Picture Puffin)
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Don Freeman

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Customer Service

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
Joseph A. Michelli

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Endless Referrals: Network Your Everyday Contacts into Sales
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The Southwest Airlines Way
The Southwest Airlines Way
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The Trusted Advisor
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Swim with the Sharks Without Being Eaten Alive: Outsell, Outmanage, Outmotivate, and Outnegotiate Your Competition (Collins Business Essentials)
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Harvey MacKay

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One Minute Sales Person, The: The Quickest Way to Sell People on Yourself, Your Services, Products, or Ideas--at Work and in Life
One Minute Sales Person, The: The Quickest Way to Sell People on Yourself, Your Services, Products, or Ideas--at Work and in Life
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Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life
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Harry Paul

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Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst
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Grinding It Out: The Making of McDonald's
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Robert Anderson

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It's Not About the Coffee: Leadership Principles from a Life at Starbucks
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Service Included: Four-Star Secrets of an Eavesdropping Waiter
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Phoebe Damrosch

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Great Quotes from Zig Ziglar: 250 Inspiring Quotes from the Master Motivator and Friends
Great Quotes from Zig Ziglar: 250 Inspiring Quotes from the Master Motivator and Friends
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Creative Propagation
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The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary
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The Management Methods of Jesus: Ancient Wisdom for Modern Business
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Bob Briner

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Perfect Phrases for Performance Reviews : Hundreds of Ready-to-Use Phrases That Describe Your Employees' Performance
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Whale Done!: The Power of Positive Relationships
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Screw It, Let's Do It
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Success for Dummies
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Business Mastery : A Guide for Creating a Fulfilling, Thriving Business and Keeping It Successful
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Business

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How Did You Do It, Truett?
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
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Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
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Hug Your Haters: How to Embrace Complaints and Keep Your Customers
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Selling the Dream
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Treating People Well: The Extraordinary Power of Civility at Work and in Life
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No B.S. Business Success (No B.S. Series)
No B.S. Business Success (No B.S. Series)
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Ebay Business All-In-One for Dummies
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Likeable Social Media, Third Edition: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing On All Social Networks That Matter
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The Everything Guide to Selling Arts Crafts Online: How to sell on Etsy, eBay, your storefront, and everywhere else online
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Starting an Online Business All-in-One Desk Reference For Dummies (For Dummies (Computer/Tech))
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Retail Business Kit for Dummies
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Zingerman's Guide to Giving Great Service
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Kidpreneurs: Young Entrepreneurs With Big Ideas!
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Better Than a Lemonade Stand: Small Business Ideas for Kids
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Small Business Management: An Entrepreneur's Guidebook
Small Business Management: An Entrepreneur's Guidebook
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Introduction to Hospitality
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How to Sell Anything on eBay . . . and Make a Fortune!
How to Sell Anything on eBay . . . and Make a Fortune!
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In-N-Out Burger: A Behind-the-Counter Look at the Fast-Food Chain that Breaks All the Rules
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Entrepreneurship

E-Myth Mastery: The Seven Essential Disciplines for Building a World Class Company
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The (7L) The Seven Levels of Communication: Go From Relationships to Referrals
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How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
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The Young Entrepreneur's Guide to Starting and Running a Business (Completely Revised and Updated)
The Young Entrepreneur's Guide to Starting and Running a Business (Completely Revised and Updated)
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Side Hustle: From Idea to Income in 27 Days
Side Hustle: From Idea to Income in 27 Days
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It's Better to Build Boys than Mend Men
It's Better to Build Boys than Mend Men
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The Food Truck Handbook: Start, Grow, and Succeed in the Mobile Food Business
The Food Truck Handbook: Start, Grow, and Succeed in the Mobile Food Business
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Start Your Own Business: The Only Startup Book You'll Ever Need
Start Your Own Business: The Only Startup Book You'll Ever Need
The Staff of Entrepreneur Media, Inc

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Anything You Want: 40 lessons for a new kind of entrepreneur
Anything You Want: 40 lessons for a new kind of entrepreneur
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The Small Business Bible: Everything You Need To Know To Succeed In Your Small Business
The Small Business Bible: Everything You Need To Know To Succeed In Your Small Business
Steven D. Strauss

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Restaurant Success by the Numbers: A Money-Guy's Guide to Opening the Next Hot Spot
Restaurant Success by the Numbers: A Money-Guy's Guide to Opening the Next Hot Spot
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The Tale of Ginger and Pickles
The Tale of Ginger and Pickles
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The Complete Idiot's Guide to Starting and Running a Coffee Bar (The Complete Idiot's Guide)
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Linda Formichelli

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Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
Horst Schulze

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Inc. & Grow Rich!
Inc. & Grow Rich!
Cheri S. Hill

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Creating an Herbal Bodycare Business (Making a Living Naturally Series)
Creating an Herbal Bodycare Business (Making a Living Naturally Series)
Sandy Maine

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Indispensable: How To Become The Company That Your Customers Can't Live Without
Indispensable: How To Become The Company That Your Customers Can't Live Without
Joe Calloway

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Entrepreneurship for Dummies
Entrepreneurship for Dummies
Kathleen Allen

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Shut Up and Listen!: Hard Business Truths that Will Help You Succeed
Shut Up and Listen!: Hard Business Truths that Will Help You Succeed
Tilman Fertitta

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The E-Myth Contractor: Why Most Contractors' Businesses Don't Work and What to Do About It
The E-Myth Contractor: Why Most Contractors' Businesses Don't Work and What to Do About It
Michael E. Gerber

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Leadership

Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
Lee Cockerell

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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Fred Lee

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Winning
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Jack Welch

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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph A. Michelli

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The Generosity Factor
The Generosity Factor
Kenneth H. Blanchard

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Patients Come Second: Leading Change by Changing the Way You Lead
Patients Come Second: Leading Change by Changing the Way You Lead
Britt Berrett

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Rock Your Network Marketing Business: How to Become a Network Marketing Rock Star
Rock Your Network Marketing Business: How to Become a Network Marketing Rock Star
Sarah Robbins

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The Nordstrom Way: The Insider Story of America's #1 Customer Service Company (Norddstrom Way)
The Nordstrom Way: The Insider Story of America's #1 Customer Service Company (Norddstrom Way)
Robert Spector

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Running Against the Tide: True Tales from the Stud of the Sea
Running Against the Tide: True Tales from the Stud of the Sea
Captain Lee

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Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Anne Morriss

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The Disney Way: Harnessing the Management Secrets of Disney in Your Company
The Disney Way: Harnessing the Management Secrets of Disney in Your Company
Bill Capodagli

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Business By the Book, the Complete Guide of Biblical Principles for Business Men and Women, Expanded Edition
Business By the Book, the Complete Guide of Biblical Principles for Business Men and Women, Expanded Edition
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A Lapsed Anarchist's Approach to Building a Great Business
A Lapsed Anarchist's Approach to Building a Great Business
Ari Weinzweig

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Four Seasons: The Story of a Business Philosophy
Four Seasons: The Story of a Business Philosophy
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The One Minute Entrepreneur: The Secret to Creating and Sustaining a Successful Business
The One Minute Entrepreneur: The Secret to Creating and Sustaining a Successful Business
Kenneth H. Blanchard

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The Go-Giver Leader: A Little Story About What Matters Most in Business
The Go-Giver Leader: A Little Story About What Matters Most in Business
Bob Burg

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The Power of Understanding People: Creating a High-Performing Culture with Enhanced Client and Employee Interaction
The Power of Understanding People: Creating a High-Performing Culture with Enhanced Client and Employee Interaction
Dave Mitchell

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The Little Big Things
The Little Big Things
Tom Peters

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People Over Profit: Break the System, Live with Purpose, Be More Successful
People Over Profit: Break the System, Live with Purpose, Be More Successful
Dale Partridge

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Focus: The Future of Your Company Depends on It (Collins Business Essentials)
Focus: The Future of Your Company Depends on It (Collins Business Essentials)
Al Ries

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Marketing Strategies

In Search of Excellence
In Search of Excellence
Thomas J. Peters

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How to Sell a Haunted House
How to Sell a Haunted House
Grady Hendrix

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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Jeffrey Gitomer

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Running a Food Truck for Dummies
Running a Food Truck for Dummies
Richard Myrick

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The Art of Persuasion: Winning Without Intimidation
The Art of Persuasion: Winning Without Intimidation
Bob Burg

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Doing Business by the Good Book: 52 Lessons on Success Straight from the Bible
Doing Business by the Good Book: 52 Lessons on Success Straight from the Bible
David L. Steward

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People Buy You: The Real Secret to What Matters Most in Business
People Buy You: The Real Secret to What Matters Most in Business
Jeb Blount

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#AskGaryVee
#AskGaryVee
Gary Vaynerchuk

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The E-Myth Manager: Why Most Managers Don't Work and What to Do About It
The E-Myth Manager: Why Most Managers Don't Work and What to Do About It
Michael E. Gerber

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eBay for Dummies
eBay for Dummies
Marsha Collier

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Raise the Bar: An Action-Based Method for Maximum Customer Reactions
Raise the Bar: An Action-Based Method for Maximum Customer Reactions
Jon Taffer

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The Martha Rules: 10 Essentials for Achieving Success as You Start, Grow, or Manage a Business
The Martha Rules: 10 Essentials for Achieving Success as You Start, Grow, or Manage a Business
Martha Stewart

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Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
Culinary Institute of America

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Thriving on Chaos: Handbook for a Management Revolution
Thriving on Chaos: Handbook for a Management Revolution
Tom Peters

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How to Buy, Sell & Profit on eBay: Kick-Start Your Home-Based Business in Just Thirty Days
How to Buy, Sell & Profit on eBay: Kick-Start Your Home-Based Business in Just Thirty Days
Adam Ginsberg

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The Mortgage Originator Success Kit: The Quick Way to a Six-Figure Income
The Mortgage Originator Success Kit: The Quick Way to a Six-Figure Income
Darrin J. Seppinni

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Jurassic World: Employee Handbook
Jurassic World: Employee Handbook
Universal

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Unscripted: Life, Liberty, and the Pursuit of Entrepreneurship
Unscripted: Life, Liberty, and the Pursuit of Entrepreneurship
M.J. DeMarco

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Starting a Business All-In-One For Dummies
Starting a Business All-In-One For Dummies
For Dummies

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The Popcorn Shop (Hello Reader!-Level 3)
The Popcorn Shop (Hello Reader!-Level 3)
Alice Low

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Time Management

The Business School for People Who Like Helping People
The Business School for People Who Like Helping People
Robert T. Kiyosaki

from $7.09

Administrative Assistant's and Secretary's Handbook
Administrative Assistant's and Secretary's Handbook
James Stroman

from $6.19

Ziglar on Selling
Ziglar on Selling
Zig Ziglar

from $3.59

Les Schwab Pride in Performance: Keep It Going
Les Schwab Pride in Performance: Keep It Going
Les Schwab

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The Complete Idiot's Guide to Starting Your Own Business (The Complete Idiot's Guide)
The Complete Idiot's Guide to Starting Your Own Business (The Complete Idiot's Guide)
Ed Paulson

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How to Sell Yourself
How to Sell Yourself
Joe Girard

from $4.69

How to Start a Home-Based Bakery Business
How to Start a Home-Based Bakery Business
Detra Denay Davis

from $4.99

Perfect Phrases for Setting Performance Goals: Hundreds of Ready-to-Use Goals for Any Performance Plan or Review
Perfect Phrases for Setting Performance Goals: Hundreds of Ready-to-Use Goals for Any Performance Plan or Review
Douglas Max

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Sewing to Sell—The Beginner's Guide to Starting a Craft Business: Bonus—16 Starter Projects • How to Sell Locally & Online
Sewing to Sell—The Beginner's Guide to Starting a Craft Business: Bonus—16 Starter Projects • How to Sell Locally & Online
Virginia Lindsay

from $10.49

Start Your Own Business (4th Ed.) (Start Your Own)
Start Your Own Business (4th Ed.) (Start Your Own)
Rieva Lesonsky

from $5.19

Sales Closing for Dummies
Sales Closing for Dummies
Tom Hopkins

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Reaching the Top : Secrets of Closing the Sale, Top Performance : Using the Art of Persuasion to Develop Excellence in Yourself and Others
Reaching the Top : Secrets of Closing the Sale, Top Performance : Using the Art of Persuasion to Develop Excellence in Yourself and Others
Zig Ziglar

from $5.39

Secrets of Closing Sales
Secrets of Closing Sales
Charles B. Roth

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Top Performance: How to Develop Excellence in Yourself and Others
Top Performance: How to Develop Excellence in Yourself and Others
Zig Ziglar

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Sandler Success Principles: 11 Insights that will change the way you Think and Sell
Sandler Success Principles: 11 Insights that will change the way you Think and Sell
David H. Mattson

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Prayers That Avail Much for the Workplace: The Business Handbook of Scriptural Prayer (Prayers That Avail Much)
Prayers That Avail Much for the Workplace: The Business Handbook of Scriptural Prayer (Prayers That Avail Much)
Germaine Copeland

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The Berenstain Bears and a Job Well Done
The Berenstain Bears and a Job Well Done
Jan Berenstain

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The Business Handbook: A Guide to Building Your Own Successful Amway Business
The Business Handbook: A Guide to Building Your Own Successful Amway Business
Dexter R. Yager Sr.

from $4.19

E-Myth Real Estate Investor
E-Myth Real Estate Investor
Michael E. Gerber

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How to Start a Home-Based Jewelry Making Business: *Turn your passion into profit *Develop a smart business plan *Set market-appropriate prices ... on the Internet
How to Start a Home-Based Jewelry Making Business: *Turn your passion into profit *Develop a smart business plan *Set market-appropriate prices ... on the Internet
Maire Loughran

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The common theme among these books is the focus on building and maintaining successful businesses through effective customer service, leadership, and management strategies. Many of the books provide practical guides for starting, running, and growing a business, while others offer motivational stories and insights from successful entrepreneurs. The importance of building strong relationships with customers and clients is also emphasized throughout many of the books. Additionally, some of the books explore the unique cultures and management practices of successful companies such as Disney, Ritz-Carlton, Starbucks, and Southwest Airlines.

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