The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

by Lee Cockerell

Book Overview

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.

Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment...

• Format: Hardcover
• Language: English
• ISBN: 0770435602
• ISBN13: 9780770435608
• Release Date: January 2013
• Publisher: Crown Currency
• Length: 208 Pages
• Weight: 0.65 lbs.
• Dimensions: 0.8" x 5.2" x 7.8"