Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners

by Culinary Institute of America

Book Overview

A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check)... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0471380229
• ISBN13: 9780471380221
• Release Date: January 2001
• Publisher: John Wiley & Sons
• Length: 285 Pages
• Weight: 0.25 lbs.
• Dimensions: 0.6" x 7.5" x 9.1"

Customer Reviews

Just what I would expect from the CIA

I highly recommend this book to anyone who wants to improve the table service in their establishment. Well thought out and laid out. I really enjoyed the history aspect of the book. It was an interesting read and a very helpful manual.

Not a bad little book, especially if you know service.

As someone that prides themself on customer satisfaction, I have to say this was not a bad little book. A lot is common sense, but some would learn from this. People like to be taken care of from start to finish in any industry and this is a good reminder in service.