Please Every Customer: Delivering Stellar Customer Service Across Cultures

By Robert W. Lucas

Book Overview

Deliver Valuable Service to a New World of Customers As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age,... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0071748369
• ISBN13: 9780071748360
• Release Date: March 2011
• Publisher: McGraw-Hill Education
• Length: 286 Pages
• Weight: 0.95 lbs.
• Dimensions: 0.5" x 5.9" x 8.9"