Customer Service: Building Successful Skills for the Twenty-First Century

by Robert W. Lucas

Customer Service , Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0072938056
• ISBN13: 9780072938050
• Release Date: May 2004
• Publisher: Irwin/McGraw-Hill
• Length: 416 Pages
• Weight: 1.65 lbs.
• Dimensions: 0.7" x 7.8" x 10.0"

Customer Reviews

EXCELENT - NO DOUBT

One of the best books I have ever seen for customer service. Way to go, CONGRATS, Luiz