Customer Service: Skills and Concepts for Business

by Robert W. Lucas

Book Overview

This revision of Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers,... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0256187428
• ISBN13: 9780256187427
• Release Date: January 1996
• Publisher: Irwin Professional Publishing
• Length: 235 Pages