Managing Service in Food and Beverage Operations

by Philip J. Hickey Jr. and Ronald F. Cichy

Book Overview

Managing Service in Food and Beverage Operations shows students how food service professionals create and deliver guest-driven service; enhance value, build guest loyalty, and promote repeat business;... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 086612358X
• ISBN13: 9780866123587
• Release Date: January 2012
• Publisher: Educational Institute of American Hotel & Mot
• Length: 706 Pages
• Weight: 2.60 lbs.
• Dimensions: 1.4" x 7.0" x 8.9"