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Books by Jon Anton

Interpreting the Voice of the Customer 097611092X Book Cover

Interpreting the Voice of the Customer

Jon Anton

$14.19

Listening to the Voice of the Customer (Ichor Business Books) 0915910438 Book Cover

Listening to the Voice of the Customer (Ichor Business Books)

Jon Anton

$5.59

Customer Service at a Crossroads: What You Do Next to Improve Performance Will Determine Your Company's Destiny 0971965269 Book Cover

Customer Service at a Crossroads: What You Do Next to Improve Performance Will Determine Your Company's Destiny

Jon Anton

$7.49 - $8.99

Call Center Performance Enhancment Using Simulation and Modeling (Customer Access Management) 155753182X Book Cover

Call Center Performance Enhancment Using Simulation and Modeling (Customer Access Management)

Jon Anton

Out of Stock

How to Conduct a Call Center Performance Audit: A to Z 0963046462 Book Cover

How to Conduct a Call Center Performance Audit: A to Z

Jon Anton

$4.29 - $4.79

From Cost to Profit Center: How Technology Enables the Difference (Call Center Management) 0971965285 Book Cover

From Cost to Profit Center: How Technology Enables the Difference (Call Center Management)

Jon Anton

$15.49 - $17.69

Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series) 0130990698 Book Cover

Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series)

Jon Anton

$8.29

Customer Obsession: Your Roadmap to Profitable CRM 097196520X Book Cover

Customer Obsession: Your Roadmap to Profitable CRM

Jon Anton

$5.89

Integrating People with Process and Technology "Gaining Employee Acceptance of Technology Initiatives" 0963046438 Book Cover

Integrating People with Process and Technology "Gaining Employee Acceptance of Technology Initiatives"

Jon Anton

$17.39

Optimizing Outbound Calling: The Strategic Use of Predictive Dialers 0971965226 Book Cover

Optimizing Outbound Calling: The Strategic Use of Predictive Dialers

Jon Anton

Out of Stock

Call Center Management: By the Numbers 1557531129 Book Cover

Call Center Management: By the Numbers

Jon Anton

Out of Stock

Call Center Benchmarking (Deciding If Good Is Enough) 155753215X Book Cover

Call Center Benchmarking (Deciding If Good Is Enough)

Jon Anton

Out of Stock

Managing Web-Based Customer Experiences: Self-Service Integrated with Assisted-Service 0971965242 Book Cover

Managing Web-Based Customer Experiences: Self-Service Integrated with Assisted-Service

Jon Anton

$4.19

Marketing Sucks! (and Sales, Too!) 0963046446 Book Cover

Marketing Sucks! (and Sales, Too!)

Jon Anton

$14.49

e-Business Customer Service 0963046497 Book Cover

e-Business Customer Service

Jon Anton

Out of Stock

Offshore Outsourcing Opportunities 0971965234 Book Cover

Offshore Outsourcing Opportunities

Jon Anton

$16.09

MINIMIZING AGENT TURNOVER 096304642X Book Cover

MINIMIZING AGENT TURNOVER

Jon Anton

$8.49

20: 20 Crm 0963046454 Book Cover

20: 20 Crm

Jon Anton

Out of Stock

Selecting a Teleservices Partner 0963046489 Book Cover

Selecting a Teleservices Partner

Jon Anton

Out of Stock

Contact Center Management "By the Numbers" 0976110903 Book Cover

Contact Center Management "By the Numbers"

Jon Anton

Out of Stock

Coaching Contact Center Agents 0976110938 Book Cover

Coaching Contact Center Agents

Jon Anton

$6.49

Benchmarking at Its Best for Contact Centers 0971965250 Book Cover

Benchmarking at Its Best for Contact Centers

Jon Anton

Out of Stock

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