How to Conduct a Call Center Performance Audit: A to Z

by Dru Phelps and Jon Anton

Call centers are an important company asset, but also a very expensive one. By learning to conduct a performance audit, readers will be able to understand over fifty specific aspects of a call center... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0963046462
• ISBN13: 9780963046468
• Release Date: September 2002
• Publisher: The Anton Press
• Length: 246 Pages
• Weight: 1.60 lbs.