Scorecards for Results: A Guide for Developing a Library Balanced Scorecard

by Joseph R. Matthews

Baseball fans have long appreciated the value of keeping a scorecard, both as a record of the game and a predictor of future outcomes. What if we told you the same principle works for libraries?
The Balanced Scorecard is a performance measurement tool first popularized by Robert Kaplan and David Norton (who also penned the foreword to this book) in a 1993 Harvard Business Review article. It involves matching a variety of measures with...

• Format: Paperback
• Language: English
• ISBN: 1591586984
• ISBN13: 9781591586982
• Release Date: June 2008
• Publisher: Libraries Unlimited
• Length: 132 Pages
• Weight: 0.66 lbs.
• Dimensions: 0.3" x 7.0" x 9.8"