Listening to the Customer

by Peter Hernon and Joseph R. Matthews

A thorough explanation of how a voice-of-the-customer program for libraries can give customers the opportunity to make their opinions known, enabling libraries to develop services that meet or exceed their patrons' changing expectations.

A modern library is much like a business in that it must provide a set of products and services to meet the changing needs and expectations of its customers in order to succeed and survive. With libraries...

• Format: Paperback
• Language: English
• ISBN: 1598847996
• ISBN13: 9781598847994
• Release Date: May 2011
• Publisher: Libraries Unlimited
• Length: 216 Pages
• Weight: 1.00 lbs.
• Dimensions: 0.6" x 6.9" x 9.9"