Reputation Management: What A Business Owner Really Needs To Know

by Ian Turner

82% of consumers have stopped doing business with a company as a result of a negative experience. 79% of consumers that had a negative experience with a company told others about it. 49% of consumers said they would be willing to go back to a company after a negative experience if they were offered proof of enhanced service. This is an end-to-end look at the reputation management industry, problems, players and solutions. This simple to read book...

• Format: Paperback
• Language: English
• ISBN: 1503343588
• ISBN13: 9781503343580
• Release Date: December 2014
• Publisher: Createspace Independent Publishing Platform
• Length: 196 Pages
• Weight: 0.44 lbs.
• Dimensions: 0.4" x 5.0" x 8.0"