Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

by Joseph A. Michelli

Book Overview

A Wall Street Journal bestseller

Why are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight

In his previous bestsellers--The Starbucks Experience, The New Gold Standard, and Prescription for Excellence--Joseph Michelli revealed customer experience practices and strategies of beloved businesses. Now, in this timely new book, he shares the greatest...

• Format: Hardcover
• Language: English
• ISBN: 007180630X
• ISBN13: 9780071806305
• Release Date: December 2015
• Publisher: McGraw-Hill Companies
• Length: 304 Pages
• Weight: 1.20 lbs.
• Dimensions: 1.1" x 5.1" x 10.3"