The Zappos Experience: 5 Principles to Inspire, Engage, and Wow

By Joseph A. Michelli

Book Overview

Make every day a WOW day for your customers, your staff--and your bottom line

"In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Jo

• Format: Hardcover
• Language: English
• ISBN: 0071749586
• ISBN13: 9780071749589
• Release Date: September 2011
• Publisher: McGraw-Hill Companies
• Length: 320 Pages
• Weight: 1.12 lbs.
• Dimensions: 1.1" x 5.6" x 8.4"