Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases

By Jiju Antony and David Preece

Book Overview

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

• Format: Paperback
• Language: English
• ISBN: 0415222729
• ISBN13: 9780415222723
• Release Date: December 2001
• Publisher: Routledge
• Length: 254 Pages
• Weight: 0.98 lbs.
• Dimensions: 0.5" x 6.2" x 9.2"
• Grade Range: Postsecondary and higher