Trusted: Why Every Business is in the Trust Business

By Michael Owen

If your business isn't fully booked, the problem isn't your price, your pitch, or your website.

It's your trust gap. And this book closes it.

In TRUSTED: Why Every Business Is in the Trust Business, keynote speaker and executive coach Michael Owen delivers a practical, proven framework for small business owners, service professionals, contractors, real estate agents, insurance brokers, coaches, and founder-led companies who are tired of losing to cheaper competitors and ready to build the one advantage no one can replicate: trust.

Drawing from more than 30 years of coaching entrepreneurs, blue-collar operators, and sales teams, Owen reveals why trust-not marketing, not pricing, not tactics-is the true engine of referrals, loyalty, and consistent revenue.

WHAT YOU'LL LEARN INSIDE THIS BOOK
- Why the strongest offer rarely wins-and what actually does

Discover the hidden psychology behind buying decisions and why customers choose trust over features, benefits, or ROI every time.

- How a struggling plumber transformed his business without spending a dollar on advertising

A real case study showing how visible trust signals turned monthly revenue into weekly revenue-and eventually into a single record-breaking day.

- Why customers aren't questioning your skills-they're questioning what happens if something goes wrong

Learn how to answer the silent questions every buyer asks before they hire you.

- The Seven Laws of Trust

A practical, story-driven framework for building trust in leadership, sales, and service-featuring real businesses, real conversations, and real results.

- The D.A.L.E. Framework

A walk-away diagnostic tool for identifying trust gaps and fixing them fast.

- The Trust Audit

A seven-signal checklist you can apply to every ad, proposal, social post, sales call, and client interaction.

- The Cheat Code

A no-fluff, action-ready companion section with immediate steps for implementing each law in your business.

THIS BOOK IS FOR YOU IF...

You're a plumber, painter, HVAC tech, roofer, contractor, real estate agent, insurance broker, freelancer, coach, or founder who is better at your craft than your calendar reflects.

You keep lowering your price when the real issue was never the price at all.

You're tired of losing to competitors you know aren't better-just more trusted.

You want a system for generating referrals, repeat business, and loyal clients without begging, discounting, or chasing.

THE TRUTH IS SIMPLE

No amount of advertising can outrun a trust deficit. But trust-built deliberately and systematically-compounds into:

higher close rates

better clients

stronger referrals

premium pricing

and a business that grows even when you're not in the room

People don't buy services. They buy outcomes from people they trust.

This book shows you exactly how to become that person.

If you're ready to stop competing and start being chosen, scroll up and get your copy of TRUSTED today.

• Format: Paperback
• Language: English
• ISBN: B0H36PH3SG
• ISBN13: 9798198956803
• Release Date: May 2026
• Publisher: Independently published
• Length: 98 Pages
• Weight: 0.29 lbs.
• Dimensions: 9.0" x 0.2" x 6.0"