Thinking of... People-centric Process Management? Ask the Smart Questions

by Mark McGregor and Ian Gotts

Success in improving performance requires the right mix of focus on people, process, and technology. This book emphasizes the central role of people in this respect. The book reminds us that this idea is not new - but it's an important one that merits reinforcement. There are some other ideas in this book that are also not new, yet are seldom practiced. These include; viewing the business from the "outside-in" or the customer's point of view, remembering...

• Format: Paperback
• Language: English
• ISBN: 1907453008
• ISBN13: 9781907453007
• Release Date: February 2010
• Publisher: Smart Questions
• Length: 168 Pages
• Weight: 0.54 lbs.
• Dimensions: 0.4" x 6.1" x 9.2"