Technologies of Consumer Labor: A History of Self-Service

By Michael Palm

This book documents and examines the history of technology used by consumers to serve oneself. He argues that the naturalization of self-service telephony shaped consumers' attitudes and expectations about digital technology.

• Format: Paperback
• Language: English
• ISBN: 0815364741
• ISBN13: 9780815364740
• Release Date: December 2017
• Publisher: Routledge
• Length: 188 Pages