Step-By-Step Problem Solving: A Practical Guide to Ensure Problems Get (and Stay) Solved (and Stay Solved)

by Richard Y. Chang and P. Keith Kelly

Book Overview

Taking a common-sense approach to problem solving and providing a wealth of practical examples and proven methods that can be applied immediately on the job, this book helps define problems, analyze... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1883553113
• ISBN13: 9781883553111
• Release Date: May 1993
• Publisher: Pfeiffer & Company
• Length: 106 Pages
• Weight: 0.60 lbs.
• Dimensions: 0.3" x 7.0" x 9.9"

Customer Reviews

A pragmatic approach that can help any organization.

Chang and Kelly have done a wonderful job simplifying a very crucial process in any environment that seeks to improve its operation. The book is short and very directive. I recommend it for any organization that wants to find ways to review its operation and implement changes that will have a positive impact. People are resources and have the ability to share their ideas to make things work more efficiently. I wish more of those contemporary self-help texts would follow this book's example by reducing their 200 to 300 page text to a 104-page workbook process like Chang's and Kelly's. This is a pragmatic approach that can be used immediately by any group.