Service Management: Operations, Strategy, Information Technology

by Mona J. Fitzsimmons and James A. Fitzsimmons

Book Overview

Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions.... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0071263462
• ISBN13: 9780071263467
• Release Date: January 2007
• Publisher: McGraw-Hill
• Length: 537 Pages
• Weight: 0.05 lbs.

Customer Reviews

Service Operations

I am using this book for my course. It is assisting me with the assignments and course discussions.