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Hardcover Service Management for Competitive Advantage Book

ISBN: 0070212171

ISBN13: 9780070212176

Service Management for Competitive Advantage

James Fitzsimmons' 1982 McGraw-Hill text, Service Operations Management, the first book on the topic, defined the field of service operations management. Fitzsimmons is now senior author of an all new 1994 service management text which sets the paradigm for service management for the 1990s. This junior/senior/graduate text is distinguished by its unique focus on service management for competitive advantage and by its integration of the author's first-hand...


Format: Hardcover

Condition: Very Good*

*Best Available: (missing dust jacket)

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Customer Reviews

1 rating

A very good text

Fitzimmons strikes again! I teach a graduate level Service Operations management course, and have adopted this book as basic text. It seems an expansion of the previous (1982) text of the first author, with added chapters (mostly about non-operations subjects, but useful). A specially good "packing" of queuing; most models relevant to practice are covered; excellent examples.
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