ITIL(R) 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond

by Claire Agutter

Book Overview

ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework - ITIL 4 - has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.

ITIL 4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working,...

• Format: Paperback
• Language: English
• ISBN: 1787782182
• ISBN13: 9781787782181
• Release Date: April 2020
• Publisher: Itgp
• Length: 224 Pages
• Weight: 0.57 lbs.
• Dimensions: 0.5" x 5.5" x 8.5"