ITIL Foundation Essentials: The Exam Facts You Need

by Claire Agutter

Book Overview

Prepare for the ITIL Foundation exam ITIL is best practice for IT Service Management, developed by the UK government and globally adopted in both the public and private sectors. ITIL is not prescriptive, but rather it is a framework that organizations can adopt and adapt. The Foundation Certificate is the entry-level ITIL qualification that offers candidates a general awareness of the key elements, concepts, and terminology used in the ITIL service...

• Format: Paperback
• Language: English
• ISBN: 1849283990
• ISBN13: 9781849283991
• Release Date: November 2012
• Publisher: Itgp
• Length: 148 Pages
• Weight: 0.30 lbs.
• Dimensions: 0.3" x 4.4" x 7.0"