How to Become a GREAT Call Center Manager

By Dan Coen

The ideal book written directly for call center management. A must-read for supervisors, team leaders, managers, trainers and executives. Are you ready to manage your call center? The premise of this... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0966043669
• ISBN13: 9780966043662
• Release Date: January 2004
• Publisher: DCD Publishing
• Length: 151 Pages
• Weight: 0.38 lbs.
• Dimensions: 0.4" x 5.0" x 6.9"

Customer Reviews

Excellent training book

Love all the ideas. A real creative book on how to tacklE call center management. Had my team read one chapter each week and then we implemented programs from the chapter in our call center. Well done!

This is GREAT!

We ordered GREAT Call Center Manager after ordering Dan's other book Building Call Center Culture. How to become a GREAT Call Center Manager is wonderful. Very thought provoking question and answer sections about call center management. Worksheets that drill down to the call center manager and supervisor role. And 45 neat quick tips. I like it because it is all about the people, the managers and team leaders and supervisors and how to manage the call center well. Good job!