Hotel Butlers, The Great Service Differentiators

by Steven Ferry

Book Overview

ASK NOT WHAT THE BUTLER DID, BUT WHAT HE CAN DO FOR YOU We all know the clich from the movies and board games about the butler doing it, but what was it the butler did? In the hotel environment, the butler can be a failed experiment or a service facility that commands high-rack rates and keeps occupancy rates at 100%. Where the butler fails in hotels, it is because he is cast in (frankly) degrading-to-the-profession roles such as "bath butler," "fireplace...

• Format: Paperback
• Language: English
• ISBN: 1439226482
• ISBN13: 9781439226483
• Release Date: March 2009
• Publisher: Booksurge Publishing
• Length: 414 Pages
• Weight: 1.57 lbs.
• Dimensions: 0.8" x 7.0" x 10.0"