Emotional Intelligence for Sales Success: Connect with Customers and Get Results

by Colleen Stanley

Book Overview

Even skilled salespeople buckle in tough selling situations--getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. These fight-or-flight responses are something salespeople learn to avoid when building their emotional intelligence.

Sales trainer and expert Colleen Stanley cites studies that show how emotional intelligence (EI) is a strong indicator of sales success--and offers...

• Format: Paperback
• Language: English
• ISBN: 0814430295
• ISBN13: 9780814430293
• Release Date: November 2012
• Publisher: Amacom
• Length: 224 Pages
• Weight: 0.80 lbs.
• Dimensions: 0.7" x 5.9" x 8.9"
• Age Range: 18 years and up
• Grade Range: Postsecondary and higher