Delivering Knock Your Socks Off Service (American Management Association Self-Study Programs)

by Ron Zemke

Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in...

• Format: Spiral-bound
• Language: English
• ISBN: 0761213392
• ISBN13: 9780761213390
• Release Date: January 2001
• Publisher: American Management Association
• Length: 248 Pages
• Weight: 3.00 lbs.