Deliver Outstanding Customer Service: How to Gain and Retain Customers and Stay Ahead of the Competition

by Susan Nash and Derek Nash

This guide to customer service introduces a service management model that saves time and money by providing information, skills and techniques to raise competency in customer care. This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1857037839
• ISBN13: 9781857037838
• Release Date: May 2002
• Publisher: How to Books
• Length: 240 Pages
• Weight: 0.89 lbs.
• Dimensions: 0.8" x 6.0" x 9.1"