Exceeding Customer Expectations: Find Out What Your Customers Want - And Give Them Even More

by Susan Nash and Derek Nash

Provides a practical and workable method for instituting long-term exceptional customer care. The book provides a definition of what constitutes customer service and gives a method which applies to... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 185703564X
• ISBN13: 9781857035643
• Release Date: April 2000
• Publisher: How to Books
• Length: 208 Pages
• Weight: 0.80 lbs.
• Dimensions: 0.8" x 6.1" x 9.2"