Conversational AI is no longer a chatbot problem. It's an enterprise systems problem.
Conversational AI at Scale: Dialogue, Context & Safety is a practical guide for architects, engineers, technology leaders, and AI governance professionals building real-world conversational AI platforms.
Move beyond prompts and prototypes to learn how modern conversational systems are designed, deployed, secured, governed, evaluated, and scaled across large organizations.
Inside, you'll learn how to:
Design enterprise-grade dialogue architecturesBuild context-aware and memory-enabled AI systemsImplement Retrieval-Augmented Generation (RAG)Orchestrate LLMs, tools, workflows, and agentsMeasure reliability, observability, and user experienceDefend against prompt injection and AI security threatsCreate governance frameworks and responsible AI programsScale conversational platforms from thousands to millions of interactionsOperate AI safely in regulated and high-risk environmentsPrepare for the future of multi-agent and autonomous enterprise systemsFilled with architectural patterns, operational lessons, governance strategies, and real-world design challenges, this book provides a complete blueprint for building trustworthy conversational intelligence at enterprise scale.
For AI Architects, ML Engineers, Conversational AI Engineers, Platform Leaders, CTOs, Chief AI Officers, Product Leaders, and Responsible AI teams.