Wowed! Using the Principles of Wow to Create Incredible Customer Service

By Dr. Gary Johnson

Every business loses customers to indifference-not competition. In Wowed , Dr. Gary Johnson draws on decades of sales and service leadership to show why extraordinary customer experiences start long before the first handshake-with the attitude a leader brings to their team every single day. Through real stories and hard-won lessons, Johnson walks you through the moments that actually determine whether a customer comes back: the first encounter, the mistake that becomes a chance to earn loyalty, and the one question that predicts whether someone will ever refer you to a friend. Then he turns inward, showing leaders how to build a culture where employees act like owners-because a team that isn't wowed internally will never wow anyone externally. Wowed is a practical, no-nonsense guide for any leader who wants their team-and their customers-to feel it.

• Format: Paperback
• Language: English
• ISBN: B0HD7C9SSW
• ISBN13: 9798190772647
• Release Date: May 2014
• Publisher: Independently Published
• Length: 150 Pages
• Weight: 0.46 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"