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Uma análise da expetativa e experiência do clie... [Portuguese]

Edition Description

O Cap tulo 1 do livro apresenta a quest o de investiga o, os objectivos da investiga o, a justifica o, o contexto da investiga o e a metodologia utilizada para avaliar as expectativas e a experi ncia do cliente em mat ria de qualidade do servi o nas organiza es de servi...

Edition Details

Format:Paperback

Language:Portuguese

ISBN:6203558532

Format: Paperback

Condition:

63.32

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Uma análise da expetativa e experiência do clie... [Portuguese]

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