Trust Matters Health Care

By Michael H. Annison

Book Overview

New Directions in Health Care Leadership Building trust in the health care community is our greatest challenge for the next century. This book tells us how to do it. Read it - Leland Kaiser, founder, Kaiser Consulting Network Trust Matters is an essential guide for all health care professionals--managers, executives, board members, and health plan leaders--that offers the much-needed information and tools to help them regain the confidence of the patients they serve and people they work with. In a clear and persuasive manner, the authors explain how to develop health care organizations in which people trust each other and enjoy working together. Includes useful assessment tools and activities.

• Format: Hardcover
• Language: English
• ISBN: 0787943894
• ISBN13: 9780787943899
• Release Date: September 1998
• Publisher: John Wiley & Sons
• Length: 160 Pages
• Weight: 0.84 lbs.
• Dimensions: 0.7" x 6.3" x 9.2"

Customer Reviews

New Directions

Annison and Wilford draw on years of experience, and learning from the school of hard knocks to develop a comprehensive but concise volume on a difficult subject. Trust is hard to describe, but building it, or tearing it down, is visible and this book does an excellent job in focusing HealthCare leaders on the need for and tools of Trust Building. Don't look for specific step by step formulas here; for, as the book describes, there are none that always apply to every situation. But this is a thought provoking work with strong observations on Trusteeship, Collaboration, Competition, Leadership, Complexity and the like. I recommend for Healthcare Leaders, and for anyone involved in Leadership at any level.