The Zero Defects Option (How To Get Your People To Do Things Right)

By Dave Crosby

Book Overview

"The Zero Defects Option" was written to explain the leader's role in producing error-free products and services. It is the only book that correctly explains the Zero Defects (ZD) concept and contains the Seven Principles of Defect Prevention that make ZD work.

• Format: Perfect Paperback
• Language: English
• ISBN: 0980219205
• ISBN13: 9780980219203
• Release Date: February 2008
• Publisher: The Crosby Company
• Length: 100 Pages
• Weight: 0.30 lbs.
• Dimensions: 0.5" x 5.5" x 8.5"