The Way You Make Me Feel: 20 Lessons in Customer Service

By Donnovan Simon

Customers are thrilled by service which makes them feel important, if only for the moment. The Way You Make Me Feel is a collection of interactions which focus on the varying emotions that come into... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1462002536
• ISBN13: 9781462002535
• Release Date: March 2011
• Publisher: iUniverse
• Length: 140 Pages
• Weight: 0.35 lbs.
• Dimensions: 0.3" x 5.0" x 8.0"