The Way You Make Me Feel: 20 Lessons in Customer Service

By Donnovan Simon

Book Overview

Customers are thrilled by service which makes them feel important, if only for the moment. The Way You Make Me Feel is a collection of interactions which focus on the varying emotions that come into... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1462002536
• ISBN13: 9781462002535
• Release Date: March 2011
• Publisher: iUniverse
• Length: 140 Pages
• Weight: 0.35 lbs.
• Dimensions: 0.3" x 5.0" x 8.0"