Maureen Callahan has worked security at West Town Mall in Knoxville, Tennessee for thirty-five years.
She knows every sight line, every blind spot, every store that causes trouble on a Saturday afternoon.
She also knows exactly when something bad is about to happen.
She always has.
Maureen is a banshee. Her job is loss prevention. Her problem is Black Friday.
Six thousand shoppers. Seventeen disaster premonitions before nine AM. A cardiac event building in the electronics wing. A candle shop that is asking for it. And a new regional manager with a headset who has been quietly noting things about Maureen for four years and has finally picked up the phone.
The SOUP Department arrives in Knoxville at eight forty-five AM on the busiest retail day of the year. Agent Diana Marsh has handled thirty-one vampire incidents and is entirely unprepared for a Tennessee shopping mall at full operational capacity. Agent Kevin Okafor has forty-one sub-branches and has never been to the American South. Trainee Casey Webb has already met the lobby mat twice.
But something else is in the mall.
In the electronics section, standing very still in front of a display of speakers, is an old man who followed music through a wall. He has been between places for a very long time. He does not fully understand what a shopping mall is. He finds the Chick-fil-A extraordinary.
And somewhere in the building, the West Town Mall sound system is about to have an opinion.
Through The Wall is the third book in The SOUP Department series - a workplace comedy about the secret agency keeping supernatural employees safe, one incident at a time.
Perfect for fans of The IT Crowd, Douglas Adams, and the absolute certainty that Black Friday was already a supernatural event before anyone got involved.
The SOUP Department series:
Book 1: First Class Problem
Book 2: Overdrawn
Book 3: Through The Wall
Book 4: Calculated Risk
Book 5: Grounds For Concern