The Service Quality Handbook

by William F. Christopher

Bringing the standards of quality to service companies is a goal that many talk about, but few know how to achieve.

• Format: Hardcover
• Language: English
• ISBN: 0814401198
• ISBN13: 9780814401194
• Release Date: January 1994
• Publisher: Amacom
• Length: 600 Pages
• Weight: 3.17 lbs.
• Dimensions: 1.7" x 7.4" x 10.3"