The Malcolm Baldrige National Quality Award: A Yardstick for Quality Growth (Engineering Process Improvement)

By Maureen S. Heaphy and Gregory F. Gruska

An excellent resource for any organization seeking to use the criteria for quality and performance improvement. Includes tips on the application process as well as common mistakes to avoid. Paper.... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 020163368X
• ISBN13: 9780201633689
• Release Date: January 1
• Publisher: Prentice Hall PTR
• Length: 440 Pages
• Weight: 1.75 lbs.
• Dimensions: 9.5" x 1.3" x 7.5"