The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty

by Shaun Belding

Book Overview

"Complacency is the enemy. Be as vigilant with your customers as you would your dearest friend."

The Journey to WOW is an entertaining, humorous and deeply insightful guide to creating fierce customer loyalty, and transforming an organization's culture into one obsessed with customer experience. Using a unique business parable, WOW delivers penetrating "ah-ha" moments in a lighthearted, sometimes laugh-out-loud writing style...

• Format: Paperback
• Language: English
• ISBN: 1633936937
• ISBN13: 9781633936935
• Release Date: September 2018
• Publisher: Torbolton Press
• Length: 216 Pages
• Weight: 0.75 lbs.
• Dimensions: 0.5" x 6.0" x 9.0"