The Human Touch: Today's Most Unusual Program for Productivity and Profit

by William W. Arnold and Jeanne M. Plas

Sometimes the simplest ideas are the most revolutionary... "An eloquent argument for the cost effectiveness of civil leadership and civility in the workplace. Every executive should read this book... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0471572918
• ISBN13: 9780471572916
• Release Date: March 1993
• Publisher: Wiley
• Length: 288 Pages
• Weight: 1.35 lbs.
• Dimensions: 1.1" x 6.4" x 9.6"

Customer Reviews

The Leadership Centre Says

As An Executive Coach, Management Team Builder and Leadership Development Trainer I read 3 or four books a month in related fields. Arnold and Plas have created a program I can only call fantastic. No one since Peter F. Drucker has demonstrated such a thorough understanding of the profit centered organization and the interpersonal relationship skill required to make it effective. I can't believe that there is any organization that will not profit from the study and application of these principles.

An excellent application of desired management principles

I have used this book as a second book in teaching an Organizational Behavior Class. It is an excellent case study drawn from the actual experience of Mr Arnold. It is very straightforward and readable. He sets forth management principles that are sound yet difficult to implement as they require creating and maintaining an organizational culture based on strong employee participation and ownership with the buy in and support of management.

The most important book to combat turnover and low morale

Bill Arnold's book is, by far, the most on target book dealing with employees and bottom line that I have read. His approach may be a little frightening for the people who must focus strictly on the bottom line, but investing time, trust and power in your employees will make them loyal, happy, more productive than ever and healthier (because they will be less stressed and have a stronger sense of purpose). We wish Mr. Arnold would return to Nashville. His approach is greatly missed and others aren't as centered as he is to open up and listen. Bravo!