FOUR MINUTE CUSTOMER

By Michael Tamer

Book Overview

The Four Minute Customer brings the focus of the call center back to where it belongs - to the agent. This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0963046411
• ISBN13: 9780963046413
• Release Date: January 2002
• Publisher: Purdue University Press
• Length: 228 Pages
• Weight: 2.75 lbs.
• Dimensions: 9.5" x 0.6" x 6.3"

Customer Reviews

A Really Positive Book

I am a Call Center manager and this is the best book I have read about working in a call center. The management section gives ideas and a unique perspective on different ways to run a center. The Heirarchy of Needs, Roses/Daisies/Weeds and Work Support Management were right on target. The last chapter was the best one. I highly recommend it. This book works to energize you even if you don't run a call center.