The Executive Guide to Call Center Metrics

By James C. Abbott

Book Overview

As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1887355081
• ISBN13: 9781887355087
• Release Date: August 2012
• Publisher: Robert Houston Smith Publishers
• Length: 200 Pages
• Weight: 0.76 lbs.
• Dimensions: 0.5" x 6.0" x 8.8"