James C. Abbott

The Executive Guide to Call Center Metrics

James C. Abbott

$7.19 - $37.64

SPC: Practical Understanding of Capability by Implementing Statistical Process Control, third edition (Walkabout)

James C. Abbott

Out of Stock

The Executive Guide to Six SIGMA Call Centers

James C. Abbott

$37.64

Better Decisons Through Effective Information: Methods, Tools, and Tips for Using Financial and Statistical Tools

James C. Abbott

$24.90

Designing Effective Call Centers

James C. Abbott

$63.99

Preparing Call Center Metrics

James C. Abbott

$82.89

Optimize Your Operation: Stories, Tools and Lessons for Using the Principles of Process Management to Improve Quality

James C. Abbott

$37.89

SPC Self-study Guide: A workbook to use with SPC, Third Edition

James C. Abbott

Out of Stock

Running Your Machines with SPC

James C. Abbott

$24.90

Become the Manager of the Future

James C. Abbott

Out of Stock