The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and

by Daniel Goleman, Cary Cherniss, Warren Bennis

Book Overview

Examining the conceptual and strategic issues involved in defining, measuring, and promoting emotional intelligence in workplace situations, this compendium presents 15 behavior models that have been... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0787956902
• ISBN13: 9780787956905
• Release Date: June 2001
• Publisher: Jossey-Bass
• Length: 384 Pages
• Weight: 1.60 lbs.
• Dimensions: 1.3" x 7.3" x 9.5"

Customer Reviews

Great Chapter on Training for Emotional Intelligence

Cary Cherniss and Daniel Goleman have written a detailed and thoughtful book on The Emotionally Intelligent Workplace. While there is a tremendous amount of background data in the book, which can be somewhat overwhelming for light readers, chapter nine on Training For Emotional Intelligence provides a valuable model for implementing EI programs in workplaces. In essence, the authors outline a multi-step model for promoting EI (Emotional Intelligence) in work organizations including 1) Creating An Encouraging Environment, 2) Gauging Readiness, 3) Setting Clear Meaningful Goals, 4) Using Models of Desired Skills, 5) Encouraging Practice of New Skills & Feedback, 6) Preparing Learners For Set-backs, and 7) Building in Follow-Up Support. Having worked with both small and large organizations to promote emotional intelligence training, I wholeheartedly endorse the approach recommended in chapter nine by the authors. This book is well worth the time required to understand and digest the concepts.