The Effect of Employee Empowerment on Service quality Delivery and customer satisfaction

By yehualashet Demeke Lakew

As leaders, it is easy to underestimate the critical impact of our words and action on employees. One careless phrase tossed off lightly can up set the trusting relationship built over a long period.... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 3639348982
• ISBN13: 9783639348989
• Release Date: April 2011
• Publisher: VDM Verlag
• Length: 132 Pages
• Weight: 0.45 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"