The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business: Managing Emotions, Trust, and Control to Win Yo

by Sriram Dasu, Richard Chase, Richard B. Chase

Book Overview

Understand Consumer Psychology to Drive Profits and Growth

Want to know exactly what's driving your customer's behavior?
NOW YOU CAN

The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time.

In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra:...

• Format: Hardcover
• Language: English
• ISBN: 0071809937
• ISBN13: 9780071809931
• Release Date: July 2013
• Publisher: McGraw-Hill Education
• Length: 240 Pages
• Weight: 1.10 lbs.
• Dimensions: 1.0" x 6.3" x 9.1"