The Control Theory Manager

By William Glasser and William Glassner

Book Overview

Combining the control theory of William Glasser with the wisdom of W. Edwards Deming, this indispensable management resource explains both what quality is and what lead-managers need to do to achieve it.

• Format: Paperback
• Language: English
• ISBN: 0887307191
• ISBN13: 9780887307195
• Release Date: December 1994
• Publisher: Harper Business
• Length: 144 Pages
• Weight: 0.30 lbs.
• Dimensions: 0.4" x 5.3" x 8.1"

Customer Reviews

The human side of quality.

William Glasser has given us the human side of quality as framed by Dr. W. Edwards Deming. This is an excellent companion to the works of the great qualilty guru who was instramental in jump-starting the Japanese economy after WW2, and launching Toyota on its way to overtaking Chrysler, Ford, and maybe GM. Every manager should have a copy of this book sitting next to "The New Economics" to provide the means and motivation to spur one into transformation of self, of group, of company. Continual improvement has no end. It does not matter where you start, it matters when. Start NOW. These books will say why and how.

Wonderful little handbook -

Glasser takes the basic elements of his Control Theory and fits these in with Deming. Some very very common sense approaches to management. Management involves people most of all, and Glasser's approach is focused on people. This little book is one that a manager should keep on his desk for a careful read and a re-read. Common sense approaches to working with people to get things done, instead of "working" people to try to get things done..

The Control Theory Manager Review

I like the companion volume to Choice Theory which is entitled The Language of Choice Theory.