The Changing Face of Today's Customer: Strategies for Attracting and Retaining a Diverse Customer and Employee Base In Your Local Market

by Doug Lipp

Book Overview

This book, written by a former head trainer at the Walt Disney University, tells readers how to design an individualized customer service system for their industry. This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0970764820
• ISBN13: 9780970764829
• Release Date: March 2007
• Publisher: Hickethier Publishing International
• Length: 253 Pages
• Weight: 1.10 lbs.
• Age Range: 19 years and up