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The Call Centre Training Handbook: A Complete G...

By John P. Wilson

Edition Description

The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres. Whether it is induction or periodic training, those who train staff will find it an indispensible resource. It also offers call centre managers...

Edition Details

Format:Hardcover

Language:English

ISBN:0749450886

Format: Hardcover

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The Call Centre Training Handbook: A Complete G...

By John P. Wilson

Edition Details

Format:Paperback

Language:English

ISBN:0749456833

Format: Paperback

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All Formats & Editions

The Call Centre Training Handbook: A Complete G...

The Call Centre Training Handbook: A Complete G...

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