Tele-Stress: Relief for Call Center Stress

By Stephen Coscia

Book Overview

This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;

• Format: Paperback
• Language: English
• ISBN: 1578200296
• ISBN13: 9781578200290
• Release Date: January 1998
• Publisher: CRC Press
• Length: 130 Pages
• Weight: 1.80 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"